Data Sharing

Information Systems

Disturbance-Free Absences: Assess how long key personnel can be absent without being constantly interrupted by phone calls, text messages, or emails seeking their assistance. Measure the reduction in dependence on specific individuals for problem-solving and decision-making.

Process Improvement: Brilliance Mining often reveals opportunities for process improvement. By analyzing the captured knowledge, organizations can identify bottlenecks, inefficiencies, and areas of optimization, leading to streamlined workflows and increased productivity.

From the previous section, we understand: AI is powerful when it comes to knowledge management. We are probably only scratching the surface of what will be available in the future.

As an accomplished author, Dr. Althouse has shared her wisdom and strategies in her two critically acclaimed books, "101 Quick Tips for High-Talent Companies" and "101 Quick Tips for ESOP Leaders". Each serves as a testament to her dedication to empowering organizations to realize their full potential.

"The Knowledge-Creating Company: How to Make it Work" by Georg von Krogh, Kazuo Ichijo, and Ikujiro Nonaka - Building upon the concepts introduced in their earlier work, the authors delve deeper into the practical aspects of creating a knowledge-creating company and share real-life examples from various industries.

Artificial Intelligence (AI) has a significant influence on knowledge management. Here are some key ways AI impacts knowledge management:

Information Sharing

Competitive Advantage

Brilliance Mining in Practice

By leveraging Brilliance Mining techniques and adopting a holistic approach to addressing key challenges, the glazing company not only regained financial stability but also fostered a culture of learning, growth, and employee ownership.

Exploring Knowledge Transfer

Intellectual Assets

Helpful Resources

Work-Life Balance: Measure improvements in work-life balance for the owner and other key employees. Determine if Brilliance Mining has allowed them to delegate responsibilities, reduce their workload, and create a healthier work-life integration.

Culture of Continuous Learning: Brilliance Mining fosters a culture of continuous learning, where employees are encouraged to share their knowledge and insights. This promotes personal and professional growth, improving individual and team performance.

Cross-Functional Teams

Why is Knowledge Management important?

Once brilliance has been extracted, AI can potentially help organize the information, identify and analyze patterns or even suggest ideas of what else should be considered. But again, human Brilliance Miners are needed to guide and guard the process.

Digital Marketing Company: Through Brilliance Mining, the marketing company harnessed the expertise of its owners, who were highly experienced and outstanding in their field. By capturing and sharing their brilliance with prospective clients via powerful visuals and emails, the company tripled its business within a year. It further evolved its focus, honed in on a specific niche (digital marketing for plastic surgeons), and achieved a significant revenue increase. It is now doing at least 500k in annual revenues.

Human Resources

Results: Within a six-month period, the company regained profitability through improved hiring practices, a unified estimating process, and refined bidding criteria. By streamlining these processes and providing training, the company experienced significant improvements in profitability. Additionally, the successful implementation of employee ownership thinking created a more engaged and empowered workforce.

Knowledge Capture: The act of capturing valuable knowledge and expertise, typically through interviews, documentation, or observation, to ensure it is preserved and available for future use.

Knowledge Management: The process of capturing, organizing, and leveraging knowledge within an organization to enhance decision-making, innovation, and performance.

Content Management

These case studies highlight the versatility of Brilliance Mining across different industries and knowledge-driven companies. They demonstrate the practical implementation of Brilliance Mining, showcasing how it can be tailored to address specific knowledge needs and yield tangible results.

To ensure effective Knowledge Transfer, organizations can employ various techniques and strategies:

Example: Improving Training Through a Strong Feedback Loop: Brilliance Mining emphasizes the importance of continuous improvement through a strong feedback loop. By closely monitoring team performance, actively listening to team and mentor meetings, and reviewing progress, organizations can identify areas for improvement in training programs. This approach fosters a culture of learning from mistakes and encourages the discovery of "Brilliance Nuggets" – invaluable pieces of undocumented knowledge that can be shared and incorporated into training materials for future use.

Customer Knowledge

Frequently Asked Questions

Yes, there are several ways: One is to immediately begin making video (or at least audio) recordings of any and all training you are already doing anyway. This is Brilliance Extraction at “naturally occurring opportunities.”

Secondly, you can sign up for the free membership at the Brilliance Mine Academy and take the first module of the introductory course on the Brilliance Mining Method. This will only take 15 minutes and provide you with a foundational understanding of the method and how to apply it in your organization.

What is the best way to get started with Brilliance Mining?

You begin with Brilliance Mapping and write down which areas of Brilliance you have. This will not be a complete list because you are not going to think of it all, but it is a great start. Then consider:

  • Which area is the easiest to start with (perhaps you are working on improving this area right now or are training someone in it)?

  • Or which area would as have the most positive impact on your business if it was documented and made trainable?

  • If the two overlap, that is even better!

Most of all, just get started!

Of course, the answer is, “It depends.” That said, we have had clients who had something tangible in their hands after just one session, something that made a difference to them. Or, another client had his entire Secret Sauce documented within six weeks after not being able to teach it to his team for twelve years completely. The key is to go for an early win. Ditch perfectionism and quickly create something that is useful. You can still refine it later. Furthermore, we recommend you use the early version to get valuable feedback which might influence the direction of how you proceed.

To form a successful culture around knowledge sharing, it is important to create an environment where employees feel comfortable sharing their knowledge. This can be achieved by creating a culture of openness and transparency, where employees are encouraged to share their ideas and insights without fear of judgment or criticism. It is also important to help employees understand the benefits of sharing their knowledge, such as professional and personal growth opportunities, and to reward them for doing so. This can be done through bonuses, salary raises, or employee ownership, as well as opportunities to work on exciting projects and tasks. By creating a win-win scenario where employees are happy and well-trained, you can foster a culture of knowledge sharing that will help your organization thrive.

It is important to update your knowledge management system regularly to ensure that it remains relevant and useful to your organization. The frequency of updates will depend on the nature of your business and the rate of change in your business and industry. However, it is generally recommended to update your knowledge management system frequently, ideally as soon as you learn that something is missing or needs to be updated. I encourage you to build a culture that encourages employees to contribute to the system regularly, as this will help to keep it up-to-date and relevant to their needs.